Disputes & Troubleshooting

Last updated: 31 Aug 2026Early Access — subject to change

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Most questions can be solved in order: check the relevant guide, contact the other party in the conversation, then write to support.

Payment or delivery problem

The artist did not deliver / the mecenate did not pay: reopen the commission conversation and agree on a solution. Mecenates is not a party to the payment, but we can help clarify the agreed terms. If there is no agreement, contact [email protected] with the commission details and the timeline.

Review dispute

You disagree with a review: reply publicly below the review, or write to the artist in the commission conversation. Reviews are removed only when they violate our policies, as detailed in the Terms and Conditions.

Block and Report

Blocking a user prevents them from contacting you and moves the conversation to the Blocked tab. Reporting sends the content to our team for review.

Technical problems

You forgot your password, your email does not arrive, or an error appears: follow the dedicated guides in this Help Center; if the issue persists, write to [email protected] describing the steps you took, what you expected, and what happened instead.

We reply in Italian and English; for other languages we use a translation service. Response time: 2 working days. Write to [email protected].